The curated records of Task 2.2. The account view reads them grouped by level and domain; the database view opens the same records for filtering, sorting and downloading.
A chatbot answers student questions on enrolment, examinations and graduation. The institution is explicit that the deployed assistant is rule-based rather than generative, while research on integrating large language models into academic and non-academic support runs separately at the Student Affairs Department of the Faculty of Open Education.
Operational practices introduced and expanded since October 2024 include AI-based early-warning systems for students, AI-assisted feedback, empathic conversational agents, pilots for automated assessment and personalised learning support. The range shows an institution moving from single tools to a portfolio held under one project.
Pilot projects at an institution the source does not name trial two institutional tools: a digital assistant intended to support students as a study companion, and a module writing assistant intended to support staff in creating and reworking content. The pairing repeats the pattern seen elsewhere, where the same institution builds one instrument for learners and another for the staff who design their learning.
A chatbot named Minerva has been in use on the university web pages since 2023. Participants in the third round still name it as the institutional practice they recognise, which makes it one of the few assistants in the partnership that respondents identify by name across rounds.