Advising, tutoring, accessibility support and student-facing AI services beyond the course itself.
The same domain takes different forms at each level. The three readings below give its micro, meso and macro counterparts separately.
A chatbot answers student questions on enrolment, examinations and graduation. The institution is explicit that the deployed assistant is rule-based rather than generative, while research on integrating large language models into academic and non-academic support runs separately at the Student Affairs Department of the Faculty of Open Education.
Operational practices introduced and expanded since October 2024 include AI-based early-warning systems for students, AI-assisted feedback, empathic conversational agents, pilots for automated assessment and personalised learning support. The range shows an institution moving from single tools to a portfolio held under one project.
Pilot projects at an institution the source does not name trial two institutional tools: a digital assistant intended to support students as a study companion, and a module writing assistant intended to support staff in creating and reworking content. The pairing repeats the pattern seen elsewhere, where the same institution builds one instrument for learners and another for the staff who design their learning.
A chatbot named Minerva has been in use on the university web pages since 2023. Participants in the third round still name it as the institutional practice they recognise, which makes it one of the few assistants in the partnership that respondents identify by name across rounds.